A highly interactive training course on

The Balanced Scorecard

Achieving Performance Excellence
Coventry Academy -  The Balanced Scorecard
5
Days

Course Schedules

 London
 20-24 Jan 2025
 $5,950
 London
 02-06 Jun 2025
 $5,950
 Dubai
 06-10 Oct 2025
 $5,950

Training course overview

Creating a strategy is one thing; translating it into actionable steps that drive improved performance is quite another. While organizations recognize the need to adapt to an ever-changing world—seizing new opportunities, countering threats, and outpacing competitors—many struggle to convert their vision into practical actions that yield tangible results for customers. What’s needed is a holistic approach that integrates people, processes, and customer service to enhance financial outcomes. The Balanced Scorecard provides a robust framework for achieving this, enabling real-time progress monitoring and iterative refinement of your strategy based on experiential learning.

This highly practical training course will guide you in applying Balanced Scorecard principles to empower employees, optimize internal processes, and enhance customer satisfaction. By leveraging these tools, you’ll unlock your strategy’s potential and drive meaningful bottom-line benefits for your organization.

What are the goals?

By the end of this training course, you will be able to:

  • Build a Balanced Scorecard from scratch
  • Translate strategy into tangible results that can be measured and monitored
  • Engage and empower all employees to deliver the strategy
  • Put customer service at the heart of operations
  • Adjust and enhance strategy in line with a changing environment
  • Overcome obstacles to implementing a Balanced Scorecard in practice

Who is this training course for?

This Coventry Academy training course is suitable to a wide range of professionals but will greatly benefit:

  • Executives
  • Department managers
  • Managers with responsibility for creating or managing a Balanced Scorecard
  • People with responsibilities for developing and managing KPIs
  • Financial officers and controllers
  • Strategic Planning Managers

Course Outline

Amongst a wide range of valuable topics, the following will be prioritised:
  • The benefits of the Balanced Scorecard
  • Building a balanced scorecard from scratch
  • Enhancing Financial results
  • Delighting Customers
  • The Balanced Scorecard as a strategic communication tool
  • Optimising Internal Processes
  • Empowering and motivating people to play their part in delivering the strategy
  • Building Strategy Maps
  • Setting Strategic Measures (Lag and Lead)
  • Setting challenging Targets
  • Learning from case study examples and activities
  • Identifying Strategic Initiatives that focus resources where they will have the greatest impact
  • Planning for implementation of the Balanced Scorecard
  • Cascading the Balanced Scorecard across your organisation
  • Creating an ‘Executive Dashboard’ to monitor progress towards your strategic goals

The certificate

  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Coventry Academy
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