A highly interactive training course on

Key Performance Indicators & Optimisation

Delivering Results by Aligning Measures with Strategy

Course Schedules

Amsterdam

10-14 Feb 2025

$5,950

Dubai

28 Apr-02 May 2025

$5,950

Barcelona

28 Jul-01 Aug 2025

$5,950

London

08-12 Sep 2025

$5,950

Dubai

24-28 Nov 2025

$5,950

Training course overview

Why do some organizations struggle to remain competitive in the market? A significant reason is the absence of a robust Performance Management System that effectively collects, analyzes, and reports information on organizational performance. Developing such a system is crucial for understanding, adjusting, and enhancing operations across all departments. Performance measurement not only provides a means to quantify organizational success but also serves two additional critical functions:

Development and Guidance: It forms the foundation for formulating and implementing organizational strategies.
Motivation: It incentivizes management to achieve goals and inspires stakeholders to contribute towards achieving these goals at a higher level.

Performance measurements and Key Performance Indicators (KPIs) are essential tools for monitoring the execution of organizational strategies. Therefore, it is imperative for organizations to have well-defined strategies and effective mechanisms for executing them. A survey by the Monitor Group in 2006 revealed that "Strategy Execution" ranked as the top priority among senior executives.This Key Performance Indicators & Optimisation Training course equips participants with the essential knowledge and skills needed to implement effective performance management systems, driving organizational excellence and competitive advantage.

What are the goals?

By attending this Coventry Academy training course, you should achieve these goals:

Integrating Performance Measures in Strategic and Operational Management Systems
How to Link Strategy to Operational Activities
Methods for Developing and Implementing a Performance Measurement System
Provision of a Practical Resource Kit for Implementing Performance Measurements
Realize the Benefits of Utilizing an Effective Performance Measurement System
To Understand the Concept of Strategy and Strategy Execution
Address the Human Factors of Implementing a Performance Measurement System
Design and Develop Dashboards and Scorecards in Excel

Who is this training course for?

This Coventry Academy training course is suitable to a wide range of professionals but will greatly benefit:

All Personnel Involved in Developing and Implementing Performance Measures
Advisors, Planners, and Others Developing Scorecards and Dashboards
Functional, Line and Operational Managers
Process Improvement / Quality managers
Project / PMO Managers

Course Outline

Day One: Understanding the Current Situation and the Need for Change

What is Performance Measurements and Management
The need for performance measurement
Current methods of measurement and common failings
Characteristics of good measures
Defining Strategy and how to translate it into action and Execution
Barriers and Success Factors related to Strategy Execution

Day Two: Driving the Mission statement/aims into the Organization through Success Factors

Building a Strategy Focused Organization (SFO)
Balanced Scorecard and the Performance Metrics – The 4 Perspectives
Examples of Specific Metrics – Financial Perspective
Defining Critical Success Factors
Characteristics of Key Performance Indicators
Organization Excellence

Day Three: Planning to Implement Performance Measurement

Foundation for Successful Management – The Best Practice Model
How to develop and Standardize Performance Metrics
Examples of Specific Performance Metrics – Customer Perspective
The 6 phase model for implementing a successful Performance Measurement System
Implementation Phase 1: Gaining management commitment and selecting a winning team

Day Four: Developing and Implementing Success Factors and Performance Measurements

Identifying and managing human factors in performance measurement
Implementing Phase 2: Planning for Success – Strategic Business Planning Framework
Examples of Specific Performance Metrics – Process Perspective
Implementation Phase 3: Clarifying the success factors and measurements using Balanced Scorecard and Strategy Maps
Implementation Phase 4: Performance Contracts Framework
Using Excel to Develop a Balanced Scorecard for your organization and to obtain the final score
Examples of Specific Performance Metrics – Learning and Growth Perspective

Day Five: Full Day Workshop on the Design and Development of Scorecards and Dashboards using “EXCEL”

Excel: Advanced features and skills for Dashboards and Scorecards including the following
Introduction and Dashboard Discussion
- Implementing Phase 5: Finalizing Metrics and Developing a Reporting System
- Excel hands-on Exercise – Develop a Dashboard
Excel hands-on Exercise – Develop a BSC
Implementing Phase 6: Maintenance and Embedding the System
Review and wrap up