A Highly Interactive Training Course On

Achieving Administrative Excellence

Managing the Office of the Future

Achieving Administrative Excellence
Course Schedule

CLASSROOM

28 Apr-02 May 2025
Dubai
$5,950
23-27 Jun 2025
Dubai
$5,950
15-19 Sep 2025
Dubai
$5,950

ONLINE

07-11 Jul 2025
Online
$3,950
13-17 Oct 2025
Online
$3,950
Certificate
  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Training Overview

Training Overview

Administrative Excellence is rooted in the ability to juggle multiple responsibilities while maintaining speed and accuracy. This Coventry Academy training course focuses on enhancing your organizational skills across various aspects of professional life, including workspace management, meeting coordination, travel planning, and supporting executives.

The course combines practical know-how with essential skills, fostering a mindset of confidence and calmness. Participants will learn how to effectively manage their tasks and working relationships, equipping them with the tools needed to thrive in a dynamic, multi-faceted role. This training is ideal for those looking to elevate their administrative capabilities and drive professional success.

What are the goals?

By attending this Coventry Academy training course you should achieve these goals:

  • Work Smarter and Leverage Their Time to Get Things Done Quicker
  • Set and Achieve Short and Long Term Goals, as Well as Arranging Meetings, Projects and Events Successfully
  • Communicate Confidently and Clearly at All Levels
  • Present Themselves Professionally in Meetings and Presentations
  • Organise Themselves, Their Office, and Their Executives More Effectively

Who is this Training Course for?

This training course is suitable for a wide range of professionals but will greatly benefit:

  • Office Managers or Coordinators
  • Executive Secretaries
  • Administrative Assistants
  • Administrative Managers
  • Executive Assistants

The Course Content

Day One: Mastering your Workload
  • What is your personal and work vision?
  • The secrets to working smarter rather than harder
  • Achieving long and short term goals through proper scheduling and prioritizing
  • Setting up administrative systems and procedures that work
  • Time Management secrets to adopt and time wasters to avoid
  • The latest technology to help you achieve administrative excellence
Day Two: Essential Communication Skills
  • Common communication styles
  • How to be an assertive communicator
  • How to set boundaries without saying "no"
  • Understanding different personality types
  • Dealing with difficult personalities and situations
  • Emotional intelligence at work
  • Avoiding ego games and unnecessary conflicts
Day Three: Working with your Boss and your Team
  • Managing administrative responsibilities in the virtual work place
  • Developing a strategic partnership with your boss
  • Keeping on top of calendars, appointments and schedules
  • Making travel and accommodation arrangements
  • Preparing the office and tasks for your absence – holiday or lockdown
  • Organising, attending and minuting meetings – online and in person
Day Four: Professionalism in the Workplace
  • Handling the Phone Professionally –  avoiding common mistakes we all make
  • Writing friendly and professional emails
  • Social media and technology savviness
  • Mind Mapping for organising and planning
  • Event planning – Small and medium sized project planning basics
  • Making confident, clear presentations – on line or in person
  • Maintaining your professional image – even whilst working at home
Day Five: Self and Stress Management
  • Managing your responsibilities, roles, resources and relationships from the inside-out
  • The power of the sub-consciousness
  • How to remain motivated and passionate about work in times of uncertainty
  • Handling stress and pressure and anger at work
  • Work life balance – how to achieve it
  • Taking care of yourself and others without burn out
  • Where to go from here – continuing professional development