A Highly Interactive Training Course On

Masterclass for Executive Secretaries and PA’s

Competent, Calm and Creative Executive Support

Masterclass for Executive Secretaries and PA’s
Course Schedule

CLASSROOM

07-11 Apr 2025
Dubai
$5,950
28 Jul-01 Aug 2025
Dubai
$5,950
17-21 Nov 2025
Dubai
$5,950
06-10 Apr 2026
Dubai
$5,950
27-31 Jul 2026
Dubai
$5,950
16-20 Nov 2026
Dubai
$5,950

ONLINE

20-24 Oct 2025
Online
$3,950
23-27 Mar 2026
Online
$3,950
08-12 Jun 2026
Online
$3,950
19-23 Oct 2026
Online
$3,950
Certificate
  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Training Overview

Training Overview

Every day, Executive Secretaries and PAs provide essential support to top executives, handling complex tasks with minimal supervision. They anticipate needs and manage demanding workloads effectively, often without recognition or encouragement.

This Masterclass for Executive Secretaries and PA’s training course is designed to enhance and expand the skill sets of Executive Assistants and PAs. The Masterclass for Executive Secretaries and PAs training course will empower participants to understand how to work with various leadership styles, while building the competence, confidence, and mindset needed to achieve excellence and fully appreciate the value they bring to their organizations.

This training course will feature:

  • A focus on understanding what your boss needs from you without constantly needing to be told
  • Explore the fundamentals of excellence in communication
  • Understand how to stay calm and effective in a busy environment
  • Develop effective management skills  
  • Learn how to be assertive without causing offense

What are the goals?

By the end of this training course, participants will be able to:

  • Appreciate the value and importance of their role
  • Use communication skills to their advantage and to the benefit of their organisation
  • Develop self leadership and interpersonal skills to increase their management potential
  • Be more effective at managing their time and their Executive’s time
  • Apply stress management and emotional intelligence strategies in all interactions

Who is this Training Course for?

This training course is suitable to a wide range of professionals but will greatly benefit:

  • Executive Secretaries
  • Personal Assistants
  • Office Managers and Team Leaders
  • Administrative Assistants and Co-coordinators
  • Business Support Executives

How will this Training Course be Presented?

This Masterclass for Executive Secretaries and PA’s training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes a raft of techniques to engage all learning styles such as innovative and fun group and individual exercises and discussions, presentations by the Trainer, case studies, videos and all presented in a safe and confidential environment to support learning.

The Course Content

Day One: Building a Strategic Partnership with your Manager
  • Orientation, Introductions and scene setting
  • The skill set of a world class EA/PA
  • Identifying and understanding Leadership Styles
  • Recognising more effective ways to support your manager
  • Developing a personal brand
  • Understand how to develop and expand your role
Day Two: Making an Impact through Excellent Communication Skills  
  • Building Your Confidence
  • Developing assertiveness without causing offence
  • Understanding and working with different Communication styles
  • How to influence through non-verbal communication
  • Effective Listening and Questioning
  • Expanding your influence and effectiveness
Day Three: Blending with the Executive Team
  • Understanding and working with different working styles
  • Understanding Team dynamics
  • The fundaments of making an impact
  • Delegation, feedback and building a motivated team
  • Problem Solving and making the best decisions
  • Using Coaching and Mentoring to inspire and motivate
Day Four: Refining your Role & Increasing your Management Potential
  • Understanding the basics of performance management
  • Running effective meetings
  • Effective Time Management
  • When things go wrong – how to resolve conflict
  • Refining your Influencing skills
  • Expanding your toolbox of management skills
Day Five: The Calm and Creative Executive Assistant
  • Gain and understanding of the main causes of stress
  • Develop the tools to make stress manageable
  • Refining confidence and belief in oneself
  • Developing emotional intelligence and resilience at work
  • Appraisals and how to prepare for them
  • Making a memorable presentation