A Highly Interactive Training Course On

Understanding Business Processes

Optimizing Your Enterprise With This Analytical Framework

Understanding Business Processes
Course Schedule

CLASSROOM

14-18 Apr 2025
Rome
$5,950
23-27 Jun 2025
London
$5,950
22-26 Sep 2025
Dubai
$5,950
03-07 Nov 2025
Milan
$5,950
Certificate
  • Coventry Academy Certificate of Attendance will be provided to delegates who attend and complete the course

Training Overview

Training Overview

Your business comprises structures, hierarchies, and a unique, often elusive “Culture.” While you may be able to outline the structure, explain the hierarchies, and grasp the culture, a deep understanding of business processes is essential for optimizing outputs and managing change effectively.

This Coventry Academy training course offers a comprehensive explanation of the business process perspective and how to leverage it to enhance productivity, profitability, and employee satisfaction. It introduces a new paradigm for understanding what drives your business. Through an intensive exploration of a “Model Company” case study, the course demonstrates how to apply the Business Process paradigm by analyzing both the “Hard” - Operational - and “Soft” - Cultural - Factors. This approach equips you with the tools to implement profitable changes within your enterprise.

What are the goals?

By attending this Coventry Academy training course, delegates will be able to make a substantial, positive impact on their organization, more specifically to:

  • Understand the Distinctive Business Process Perspective and “Toolkit”
  • Analyze Their Businesses from a Process Perspective
  • Diagnose Problems and Identify Improvement Opportunities
  • Take a Strategic “Value-Chain Analysis” View of Their Business and
  • Improve its Agility and Change-Readiness

Who is this Training Course for?

This training course is suitable for a wide range of professionals who want to understand and improve their business’ processes to deliver better results. For example:

  • Headquarters Staff in Complex Organizations Across All Business Sectors and Public Administration
  • Senior Leaders in Marketing, Finance, Operations and HR Functions
  • Senior Programme and Project Management Staff
  • Small and Medium Enterprise (SME) Leaders Aiming to Grow Their Businesses
  • Junior Managers Seeking to Develop a Coherent View of Business Organization and Improvement and Acquire a Toolkit of Lasting Value

The Course Content

Day One: Introduction and Background
  • Introduction – The Process Perspective – what is it?
  • The intellectual roots and linkages of the perspective to TQM and “Lean”
  • Historical cases of its application
  • Relationship to other strategic business management processes
  • Resources and facilities required to implement the approach
  • Practical effect of adopting the process perspective
Day Two: A Process Analytic Workshop
  • Using the approach to understand and analyze the business of an imaginary client described in student case study material
  • Process Effectiveness explained and examined
  • Process Efficiency explained and examined
  • Creation of a process “atlas”
  • Formulation of the desired end-state
  • Analysis of the corporate “terrain” in which process improvements must operate
Day Three: Business Transformation through the Process Perspective
  • The “horizontal” view of businesses as distinct from the vertical silo view
  • “Swimlane” analysis of business value chains
  • Engaging and motivating the organization’s resources
  • Business Process analysis as part of Total Quality Management and “Lean”
  • Measurement and Display as an aid to understanding
  • Building a process-thinking culture
Day Four: The Process Perspective Linked to Common Analytic Tools
  • Porter’s Five Forces analysis
  • SWOT and Force-field analysis
  • The Boston Matrix
  • The Ansoff Matrix
  • The Communications Matrix©
  • The Balanced Scorecard
Day Five: From Concept to Practical Reality
  • Communicating the approach to stakeholders in the business
  • Building the process approach into the business plan
  • Stepping stones, trip-ups and milestones
  • Designing “breakthrough projects” to transform key processes
  • Continuous improvement of the process
  • The “proof of the pudding”