A highly interactive training course on

Managing Employee Performance, Behaviour & Attitudes

Dealing with People Issues & Difficulties in the Workplace

Course Schedules

Dubai

17-21 Feb 2025

$5,950

London

15-19 Sep 2025

$5,950

Training course overview

This exciting and innovative Managing Employee Performance, Behaviour & Attitudes training course will introduce you to the latest and best practices in managing employee performance, behaviour & attitudes. Managing Performance is about getting the right things done in the right way by the right people. It involves directing and supporting employees in line with the organisation’s vision and mission and ensuring that the organisation’s strategic goals reflect the needs of the business and are understood by all.

All Managers, Leaders and Professional Staff need to understand human psychology, human behaviour and employee attitudes. Your professional career will be enhanced by attending this important 5-day training course.

This training course will feature:

Understanding of human psychological behaviour
Managing good performance and poor performance
How to give effective feedback to others
Develop self-awareness and emotional intelligence
Transition from a technical expert to a people manager

What are the goals?

By the end of this training course, participants will be able to:

Explain the meaning of performance management
Describe how to manage performance decline
Evaluate the basics of group dynamics
Differentiate between talent management & succession planning
List the key competencies of Emotional Intelligence (EI)
Formulate a business case for appropriate performance appraisal

Who is this training course for?

This training course is suitable to a wide range of professionals but will greatly benefit:

All Leaders and Managers
All HR and Learning and Development professionals
Engineers, Project Managers, Technical Leads and Financial Professionals transiting into a people management or leadership role
Those who are new to managing people and are looking for an insight into human behaviour
Anyone recently promoted into a people management or leadership role

How will this training course be presented?

This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes stimulating presentations supporting each of the topics together with interactive trainer lead sessions of discussion.

There will also be practical sessions where participants have the opportunity to practice and experience course related activities. Realistic and fun exercises, short video presentations, small group work, role play, case studies, exercises and coaching feedback, will be used to facilitate learning.

Course Outline

Day One: Understanding Yourself and Others

Exploring human psychology
Your Johari window
How are attitudes formed?
Your personality style explored
Understanding Emotional Intelligence (EI)

Day Two: Performance Improvement Planning (PIP)

Introduction to performance management of people
Understanding performance decline and the factors affecting performance
Work performance interviewing
Communication skills for the performance interview
Managing good performance – behavioural reinforcement theory

Day Three: Driving Performance through Talent Management

Talent management – explored
Employee resourcing: best practices
Introducing basics of manpower planning
Flexibility and introducing the ‘flexible firm’
Differentiating succession management & talent management

Day Four: Giving Feedback and Making Appraisal Work

The principles of effective performance appraisal
Performance management in a multi-cultural setting
How to deal with common mistakes and minimise failure
How to structure an appraisal meeting - a step-by-step outline
Giving feedback with Emotional Intelligence (EI)

Day Five: Dealing with ‘Difficult’ People

Providing appropriate career-path planning - supporting development
Dealing with difficult people and stakeholders
Behaviour styles – passive, aggressive, passive-aggressive & assertive
Handling aggression in others
Personal Action Planning

Accreditations

The certificate

Coventry Academy Certificate of Completion for delegates who attend and complete the training course
The HRCI Approved Provider Seal along with the corresponding credit hours will be reflected in the Certificate of Completion