Module 1: The Complete Course on Management
Day One: Management in an Age of Uncertainty
- The Challenge of Management in the New Normal
- The management role: from macro to micro
- Adaptive Management for situational change.
- “Managerial Leadership”; embracing wider responsibilities
- Changing paradigms and perceptions of managerial performance
- Achieving results through others: empowering delegation
Day Two: Managing Workplace Conflict for Productive Outcomes
- Relationship Awareness Theory; exploring motivational values
- Organisational disagreement and conflict: positive outcomes
- Analysing my response to conflict: Thomas Kilmann
- Appreciating and managing individual differences
- Creative benefits of productive disagreement
- Reciprocity: managing without confrontation
Day Three: Managing for Continuous Improvement
- The Age of “digital transformation” and Business Model Regeneration
- A focus on Kaizen: philosophy to practice
- Organisational development and diagnostic tools that raise performance
- Organisational culture, dynamic tension and change management issues
- Leading change initiatives” “solution focused change”
- The Paradox of the change process and the managers response
Day Four: Managerial Leadership for High Performing Teams
- Managing virtual and High Performing Teams
- Dysfunctional teams: raising performance through trust
- How well does my team perform? Assessment, reflection and action
- Understanding the team’s contribution to the organisation’s profit
- Creating alignment and functional commitment: empowering the team
- Communication and coaching to motivate and restore focus
Day Five: Decision Making and Problem Solving
- Thinking slow and thinking fast
- Managing creativity and innovation
- Harnessing the collective wisdom of the team
- Breaking self-imposed mental blocks that limit expansive thinking
- Managing crisis: resilience, prioritisation, delegation and empowerment
- Review of key learning: Action planning for sustained improvement
Module 2: The Complete Course on Leadership
Day Six: Leadership in a Dynamic, Global Environment
Day Seven: Leadership in Organisational Excellence
- Examining different types of leadership
- Building cultures of organisational excellence
- Growing people who can build your organisation
- Developing the mind of Servant leader
- Encouraging consistency and commitment
- Implementing cultural ethics of integrity & hard work
Day Eight: The Communicating Leader
- Communication: the leader’s essential tool
- Interpersonal, open communication is two-way
- Understanding how interpersonal communication preferences differ
- Communicating empowerment techniques in leadership
- Leaning the psychology of Autonomous working groups
- Communicating and presenting with impact and passion
Day Nine: Leadership and Trusting Relationships
- Successful interpersonal interaction develops leaders with trust
- Characteristics of a leader’s interpersonal interaction
- Emotional intelligence: using emotions productively
- Individual strengths and challenges of each interpersonal styles
- Utilising diverse interaction styles productively
- Building the capacity for trust
Day Ten: Leadership Building the Innovative Responsive Environment
- Building an environment of innovation and improvement
- Understanding problems inherent with change and transition
- Leading others through critical change initiatives
- Developing a personal change plan
- Leadership in action: a personal intuitive approach
- Leadership review of essential qualities
