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Employee Relations, Grievance Handling & Investigation

Building the Skills to Handle Grievances, Resolve Conflict and Conduct Sound Investigations

Employee Relations, Grievance Handling & Investigation

Course Schedule

Classroom

Online

Training Introduction

The Employee Relations, Grievance Handling & Investigation Training Course provides a practical and structured approach to managing workplace issues with confidence, fairness, and consistency. Effective employee relations are essential to maintaining organisational performance, strengthening employee engagement, and reducing risk. Organisations frequently encounter complex situations such as grievances, workplace conflict, disciplinary concerns, and sensitive matters including harassment or discrimination. Handling these issues professionally is critical to maintaining trust and protecting organisational reputation.

This Employee Relations Training Course focuses on building the essential skills required to manage grievances, resolve conflict, and conduct sound workplace investigations. Participants will gain a clear understanding of best practice frameworks, enabling them to approach employee relations matters objectively while ensuring processes remain fair, transparent, and aligned with organisational policies. The course also strengthens the ability to manage sensitive situations, gather evidence, and make informed, defensible decisions.

By developing structured approaches to conflict resolution and grievance handling, this Grievance Handling and Investigation Training Course equips professionals to respond effectively to workplace challenges. Participants will learn how to identify patterns of conflict, assess issues accurately, and maintain professionalism throughout the investigation process, ultimately supporting a respectful and compliant working environment. 

Key focus areas of this course:

  • Practical tools and frameworks for managing Employee Relations (ER) issues
  • Structured approaches to grievance handling and workplace investigations
  • Identification and analysis of workplace conflict patterns and behaviours
  • Maintaining fairness, confidentiality, and professionalism in investigations
  • Conducting interviews, gathering evidence, and evaluating findings
  • Producing clear, accurate, and evidence-based investigation reports

What are the goals?

This Employee Relations & Grievance Handling Training Course aims to develop the capability to manage workplace issues professionally while ensuring consistency, fairness, and compliance with organisational standards. Participants will strengthen their ability to assess situations objectively and respond effectively to employee relations challenges.

By the end of this training course, participants will be able to:

  • Apply best practices in Employee Relations (ER) across workplace situations
  • Evaluate potential conflicts of interest and ethical considerations during investigations
  • Analyse workplace conflict patterns and apply appropriate resolution strategies
  • Conduct structured interviews and gather relevant evidence effectively
  • Assess findings objectively using a balanced and evidence-based approach
  • Produce clear, accurate, and professional investigation reports
  • Support fair decision-making aligned with organisational policies and procedures

Who is this Training Course for?

This Employee Relations, Grievance Handling & Investigation Training Course is designed for professionals responsible for managing workplace relationships, resolving disputes, and handling employee concerns. It is particularly valuable for those involved in maintaining fair and consistent workplace practices.

This course will greatly benefit:

  • Employee and Industrial Relations professionals managing workplace issues
  • HR Managers, HR Business Partners, and HR Generalists
  • Trade Union representatives involved in employee matters
  • Internal auditors and workplace investigators
  • Line managers and supervisors handling team performance and conduct
  • Compliance officers and risk managers overseeing workplace standards
  • Team leaders responsible for managing conflict and disciplinary situations

How will this Training Course be Presented?

This Employee Relations Training Course is delivered using an interactive and highly practical approach designed to maximise learning and retention. Participants will engage in structured sessions supported by expert-led presentations, allowing them to explore key concepts and frameworks in a clear and accessible way. Trainer-led discussions encourage active participation and help participants connect course content to real workplace scenarios.

The course also incorporates hands-on learning through practical exercises, case studies, and group activities. Realistic scenarios, short video content, and collaborative discussions enable participants to practice grievance handling and investigation techniques in a safe learning environment. This blended approach ensures that participants not only understand the theory but can confidently apply their skills in managing employee relations challenges.

The Course Content

Day 1: Understanding Employee Relations (ER)

  • Understanding ER and its role in organisational performance
  • The broken Psychological Contract
  • The responsibilities of managers and HR in ER
  • Common ER issues and early warning signs
  • The role of trade unions in ER

Day 2: Fundamentals of Workplace Investigation & Grievance

  • Parameters of the role of internal investigator
  • Organisational policy and procedures
  • Nature and development of grievance
  • Understanding whistleblowing
  • Impartiality and Ethics

Day 3: Workplace Conflict Patterns & their Impact

  • Resources for responding to conflict
  • Perceptions of conflict: Positive & Negative Conflict
  • Identifying workplace conflict patterns and their impact
  • Analysing Your Conflict Handling Behaviour (styles: TKI)
  • Resolving and Managing Conflict (workplace mediation)

Day 4: Reporting, Outcomes, and Enhancing Employee Relations

  • Writing clear, defensible investigation reports
  • Communicating findings and implementing outcomes appropriately
  • Following up with employees and closing the grievance respectfully
  • Learning from cases: using data and trends to improve workplace practices
  • Final workshop: role-plays and a simulated investigation to apply learning

Day 5: Investigation Tools, Process & Procedure

  • Investigation process and procedure
  • Clear, precise interviewing and note-taking
  • Weighing the balance of probabilities in your analysis of evidence
  • Establishing the key elements and arriving at findings and conclusions
  • Writing your investigation report

Providers and Associations

Anderson

Anderson

Aztech Training

Aztech Training

COPEX

COPEX

Frequently Asked Questions

Quick answers to common questions about this training course.

Absolutely. Coventry Academy provides customised in-house training solutions for organisations seeking a tailored learning experience. The Employee Relations, Grievance Handling & Investigation training course can be adapted to reflect your organisation's objectives, industry requirements, operational challenges, and strategic priorities. Delivered exclusively for your team, customised training enables organisations to maximise relevance, encourage collaboration, and achieve targeted development outcomes. Our team will be pleased to discuss your requirements and develop a solution that aligns with your goals.

Absolutely! If you’re attending one of our courses at an international venue, we can help
with hotel reservations and entry visas. Just reach out to our Customer Service team:

  • Phone: +971 4 420 8304
  • Fax: +971 4 420 8304
  • Email: info@coventryacademy.com

No prior experience is required to attend the Employee Relations, Grievance Handling & Investigation training course. The course is designed to accommodate participants from diverse professional backgrounds and varying levels of experience. While some familiarity with the subject matter may help participants gain additional value from certain discussions and activities, the course content is structured to ensure that both newcomers and experienced professionals can fully engage with the learning experience and benefit from the training.

Our dedicated support team is available to assist you with any questions regarding the Employee Relations, Grievance Handling & Investigation training course, including course content, scheduling, registration, corporate bookings, and customised training solutions. We are committed to providing prompt and professional assistance throughout your learning journey.

📞 Phone: +971 58 840 7925

📧 Email: info@coventryacademy.com

🌐 Website: coventryacademy.com

Registering for a course is super easy! Here’s how you can do it:

  • Online: Pick your course, hit the "REGISTER" button, fill out the form, and
    submit it.
  • Email: Drop us a line with your details at info@coventryacademy.com.
  • Phone: Give us a call at +971 4 420 8304 to book your spot.
  • Fax: Fill in the booking form (you’ll find it in our brochures, flyers, or catalogue)
    and fax it to [+971 4 420 8304](tel:+97144208304).

The Employee Relations, Grievance Handling & Investigation training course is designed to be practical, engaging, and highly interactive. Participants benefit from a dynamic learning environment that combines expert-led presentations, facilitated discussions, case studies, practical exercises, and collaborative learning activities. The focus is on developing knowledge that can be applied immediately within the workplace, ensuring participants gain both valuable insights and practical skills that support improved professional performance.

Your course fees cover:

  • For classroom courses: printed materials, lunch, and refreshments.
  • For online courses: all materials sent to you by email.
  • A certificate of completion or attendance.

You’ll need to make payment before the course starts. Here are your options:

  • Bank draft
  • Cash
  • Credit card
  • Wire transfer

Heads up: If we don’t receive payment before the course begins, we may have to deny
admission.

We delivers training courses in carefully selected professional venues that provide a comfortable and productive learning environment. Classroom-based courses are typically hosted in premium international venues with modern facilities and dedicated training spaces designed to support effective learning. Participants also benefit from a professional setting that encourages networking, collaboration, and knowledge sharing with peers from diverse industries and backgrounds.

The Employee Relations, Grievance Handling & Investigation training course is designed for professionals seeking to strengthen their knowledge, enhance their capabilities, and achieve greater impact within their organisations. It is suitable for managers, supervisors, team leaders, technical specialists, consultants, and professionals at all career stages who wish to expand their expertise and stay current with industry developments. Whether you are looking to advance your career, improve workplace performance, or prepare for new responsibilities, this course provides valuable knowledge and practical insights to support your professional growth.

Our courses are led by top-notch international instructors. They’re not just academically qualified—they’ve also got years of real-world experience. They bring practical insights and deep knowledge to every session, making your learning experience truly valuable!

Yes. Participants who successfully complete the Employee Relations, Grievance Handling & Investigation training course will receive a Coventry Academy Certificate of Completion, recognising their commitment to professional development and continuous learning. This certificate serves as formal evidence of participation and achievement and can support career progression, professional credibility, and ongoing development objectives. Where applicable, details regarding professional development credits or accreditation will be provided within the course information.

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