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A Highly Interactive Training Course On

Managing Employee Performance, Behaviour & Attitudes

Dealing with People Issues & Difficulties in the Workplace

Managing Employee Performance, Behaviour & Attitudes

Course Schedule

Classroom

Online

Training Introduction

The Managing Employee Performance, Behaviour & Attitudes Training Course provides a comprehensive approach to understanding, guiding, and improving workforce performance in today’s dynamic workplace. Effective performance management ensures that the right tasks are completed by the right people in the right way, aligning individual contributions with organizational goals. This course equips participants with practical strategies for managing employee behaviour, attitudes, and performance while enhancing engagement and productivity.

Participants will explore human psychology, group dynamics, and emotional intelligence (EI) to manage teams effectively. From giving constructive feedback to supporting high performers and addressing performance challenges, the course blends theory with practical exercises, helping managers and professionals transition from technical experts to skilled people leaders.

Key Focus Areas of this Course:

  • Understanding human psychological behaviour and its impact on workplace performance
  • Managing both good and poor performance through structured approaches
  • Giving effective feedback that motivates and develops employees
  • Enhancing self-awareness and emotional intelligence for better leadership
  • Transitioning from technical expertise to a people management role
  • Addressing behaviour, attitudes, and performance issues constructively

What are the goals?

By the end of this training course, participants will have the skills to manage employee performance and behaviour effectively, while fostering a positive, productive work environment. Attendees will gain practical tools to guide, motivate, and develop employees aligned with business objectives.

By the end of this training course, participants will be able to: 

  • Explain the meaning and principles of performance management
  • Manage performance decline through structured interventions
  • Evaluate group dynamics and apply them to team performance improvement
  • Differentiate between talent management and succession planning strategies
  • Identify and apply the key competencies of Emotional Intelligence (EI)
  • Develop a business case for effective performance appraisal systems
  • Build a structured approach to managing employee attitudes and behaviour

Who is this Training Course for?

This training course is for professionals who manage or will manage people and want to enhance their ability to improve performance, behaviour, and engagement. It is particularly valuable for those transitioning into leadership roles or seeking to strengthen their people management skills.

This training course is suitable to a wide range of professionals but will greatly benefit: 

  • Leaders and Managers at all levels
  • HR and Learning & Development professionals
  • Engineers, Project Managers, Technical Leads, and Financial Professionals moving into leadership roles
  • Newly promoted managers seeking insights into human behaviour and team dynamics
  • Professionals responsible for performance appraisal, employee engagement, and workforce development

How will this Training Course be Presented?

This training course uses a highly interactive approach, combining theory with practical, real-world application. Participants will engage in facilitator-led discussions, group activities, role plays, and case studies to apply concepts directly to workplace challenges.

Video presentations, simulations, and practical exercises enhance learning retention and provide opportunities to practice key skills such as performance management, feedback delivery, and handling difficult employees. The course methodology encourages self-reflection, skill application, and active participation, ensuring attendees leave with actionable strategies to improve employee performance, behaviour, and engagement effectively.

The Course Content

Day 1: Understanding Yourself and Others

  • Exploring human psychology
  • Your Johari window
  • How are attitudes formed?
  • Your personality style explored
  • Understanding Emotional Intelligence (EI)

Day 2: Performance Improvement Planning (PIP)

  • Introduction to performance management of people
  • Understanding performance decline and the factors affecting performance
  • Work performance interviewing
  • Communication skills for the performance interview
  • Managing good performance – behavioural reinforcement theory

Day 3: Driving Performance through Talent Management

  • Talent management – explored
  • Employee resourcing: best practices
  • Introducing basics of manpower planning
  • Flexibility and introducing the ‘flexible firm’
  • Differentiating succession management & talent management

Day 4: Giving Feedback and Making Appraisal Work

  • The principles of effective performance appraisal
  • Performance management in a multi-cultural setting
  • How to deal with common mistakes and minimise failure
  • How to structure an appraisal meeting - a step-by-step outline
  • Giving feedback with Emotional Intelligence (EI)

Day 5: Dealing with ‘Difficult’ People

  • Providing appropriate career-path planning - supporting development
  • Dealing with difficult people and stakeholders
  • Behaviour styles – passive, aggressive, passive-aggressive & assertive
  • Handling aggression in others
  • Personal Action Planning

Providers and Associations

Anderson

Anderson

Aztech Training

Aztech Training

Frequently Asked Questions

Quick answers to common questions about this training course.

Absolutely. Coventry Academy provides customised in-house training solutions for organisations seeking a tailored learning experience. The Managing Employee Performance, Behaviour & Attitudes training course can be adapted to reflect your organisation's objectives, industry requirements, operational challenges, and strategic priorities. Delivered exclusively for your team, customised training enables organisations to maximise relevance, encourage collaboration, and achieve targeted development outcomes. Our team will be pleased to discuss your requirements and develop a solution that aligns with your goals.

Absolutely! If you’re attending one of our courses at an international venue, we can help
with hotel reservations and entry visas. Just reach out to our Customer Service team:

  • Phone: +971 4 420 8304
  • Fax: +971 4 420 8304
  • Email: info@coventryacademy.com

No prior experience is required to attend the Managing Employee Performance, Behaviour & Attitudes training course. The course is designed to accommodate participants from diverse professional backgrounds and varying levels of experience. While some familiarity with the subject matter may help participants gain additional value from certain discussions and activities, the course content is structured to ensure that both newcomers and experienced professionals can fully engage with the learning experience and benefit from the training.

Our dedicated support team is available to assist you with any questions regarding the Managing Employee Performance, Behaviour & Attitudes training course, including course content, scheduling, registration, corporate bookings, and customised training solutions. We are committed to providing prompt and professional assistance throughout your learning journey.

📞 Phone: +971 58 840 7925

📧 Email: info@coventryacademy.com

🌐 Website: coventryacademy.com

Registering for a course is super easy! Here’s how you can do it:

  • Online: Pick your course, hit the "REGISTER" button, fill out the form, and
    submit it.
  • Email: Drop us a line with your details at info@coventryacademy.com.
  • Phone: Give us a call at +971 4 420 8304 to book your spot.
  • Fax: Fill in the booking form (you’ll find it in our brochures, flyers, or catalogue)
    and fax it to [+971 4 420 8304](tel:+97144208304).

The Managing Employee Performance, Behaviour & Attitudes training course is designed to be practical, engaging, and highly interactive. Participants benefit from a dynamic learning environment that combines expert-led presentations, facilitated discussions, case studies, practical exercises, and collaborative learning activities. The focus is on developing knowledge that can be applied immediately within the workplace, ensuring participants gain both valuable insights and practical skills that support improved professional performance.

Your course fees cover:

  • For classroom courses: printed materials, lunch, and refreshments.
  • For online courses: all materials sent to you by email.
  • A certificate of completion or attendance.

You’ll need to make payment before the course starts. Here are your options:

  • Bank draft
  • Cash
  • Credit card
  • Wire transfer

Heads up: If we don’t receive payment before the course begins, we may have to deny
admission.

We delivers training courses in carefully selected professional venues that provide a comfortable and productive learning environment. Classroom-based courses are typically hosted in premium international venues with modern facilities and dedicated training spaces designed to support effective learning. Participants also benefit from a professional setting that encourages networking, collaboration, and knowledge sharing with peers from diverse industries and backgrounds.

The Managing Employee Performance, Behaviour & Attitudes training course is designed for professionals seeking to strengthen their knowledge, enhance their capabilities, and achieve greater impact within their organisations. It is suitable for managers, supervisors, team leaders, technical specialists, consultants, and professionals at all career stages who wish to expand their expertise and stay current with industry developments. Whether you are looking to advance your career, improve workplace performance, or prepare for new responsibilities, this course provides valuable knowledge and practical insights to support your professional growth.

Our courses are led by top-notch international instructors. They’re not just academically qualified—they’ve also got years of real-world experience. They bring practical insights and deep knowledge to every session, making your learning experience truly valuable!

Yes. Participants who successfully complete the Managing Employee Performance, Behaviour & Attitudes training course will receive a Coventry Academy Certificate of Completion, recognising their commitment to professional development and continuous learning. This certificate serves as formal evidence of participation and achievement and can support career progression, professional credibility, and ongoing development objectives. Where applicable, details regarding professional development credits or accreditation will be provided within the course information.

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