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A Highly Interactive Training Course On

Labour Relations

Managing in a Unionised Environment

Labour Relations

Course Schedule

Classroom

Online

Training Introduction

The Labour Relations Training Course equips managers, supervisors, and HR professionals with the skills to effectively manage employees in a unionised work environment. Positive employee relations are critical for preventing demotivation, conflict escalation, and disengagement. By fostering trust-based relationships, organizations can address grievances fairly, quickly, and at the lowest level possible, ensuring productive outcomes while supporting employee well-being.

This course explores the roles of managers, unions, and employee representatives in cultivating a collaborative workplace. Participants will learn strategies for building trust, managing performance, resolving conflicts, and negotiating agreements that enhance productivity, morale, and organizational performance.

Key Focus Areas of this Course:

  • Building trust and collaboration in a unionised workplace.
  • Understanding the role of unions and employee representatives in maintaining product
  • Identifying employee interests and strategies to engage, motivate, and coach effectively.
  • Recognizing rights, setting boundaries, and establishing organizational obligations.
  • Managing discipline, performance, and absenteeism constructively.
  • Negotiation, mediation, and conflict resolution skills for unionised environments.
  • Handling grievances, settlements, and arbitration to minimize workplace disruption.

Participants will gain practical insights into creating a positive, fair, and compliant work culture, even in complex unionised settings.

What are the goals?

By this Labour Relations Training Course, delegates will be able to manage unionised environments strategically and constructively.

By the end of this training course, participants will be able to: 

  • Understand the strategic importance of effective employee relations.
  • Recognize the roles and responsibilities of unions and employee representatives.
  • Apply techniques to enhance employee engagement and trust.
  • Develop performance management systems that deliver results while maintaining fairness.
  • Utilize mediation, bargaining, and collective agreements effectively.
  • Investigate, handle, and resolve grievances, settlements, and arbitration cases.
  • Implement conflict management strategies to maintain a productive workplace.

Delegates will leave the course ready to handle unionised workforce challenges with confidence, improving organizational outcomes and employee satisfaction.

Who is this Training Course for?

This Unionised Workplace Training Course is suitable for professionals navigating employee relations in unionised environments, particularly those responsible for managing teams and ensuring compliance with labor laws and collective agreements.

This training course is suitable to a wide range of professionals but will greatly benefit: 

  • Managers new to unionised workplaces who need practical guidance.
  • Front-line supervisors and team leaders responsible for fostering positive employee relations.
  • HR supervisors and Labour Relations Leaders overseeing skilled trades and unionised staff.
  • HR specialists managing employee relations, negotiation, and mediation processes.
  • HR administrators supporting employee relations and performance management initiatives.
  • Any professional responsible for creating a fair, collaborative, and productive unionised work environment.

Participants will gain actionable strategies to manage unionised employees effectively and support positive organizational culture.

How will this Training Course be Presented?

The Labour Relations Training Course uses proven adult learning methods to ensure engagement and retention. Delegates will participate in interactive discussions, group exercises, role plays, questionnaires, and video-based learning activities. These activities provide practical insights and allow participants to practice conflict resolution, negotiation, and performance management techniques in a safe, supportive environment.

Facilitated by experienced instructors, the course blends theoretical frameworks with real-world applications. Delegates will analyze case studies, explore workplace scenarios, and develop practical approaches for managing grievances, union interactions, and industrial action. By the end of the course, participants will leave with the confidence and skills to handle unionised workforces effectively, ensuring compliance, collaboration, and productivity.

The Course Content

Day 1:  The Importance of Effective Employee Relations

  • Why Workplace Relations Matter
  • Industrial and Employee Relations – Differences and Similarities
  • Features of the Unionised Workplace – What Role Do Unions Play?
  • Building Culture in a Unionised Environment
  • Defining Acceptable Norms and Mores
  • Collective Agreements and Terminology

Day 2:  Interests, Rights and Power 

  • Interests – Motivation, Engagement, Trust
  • Rights – Establishing Boundaries, Rights and Obligations
  • Power – Discipline, Accountability and Boundary Enforcement
  • Bargained Rights vs. Residual Rights
  • Making and Enforcing Rules
  • Organisational Policies and Procedures

Day 3:  Performance Management

  • Creating a Performance Based Culture
  • Setting Expectations and Performance Standards
  • Responsibilities of the Union and Management 
  • Discipline, Grievances and Investigations
  • Coaching and Assistance to Improve Performance
  • Managing Absenteeism

Day 4:  Dispute Resolution - Handling Industrial Action

  • Nature of Conflict
  • Types of Industrial Action
  • Mediation and Conciliation
  • Negotiating
  • Management Responses
  • Rights to Dismiss and Discipline

Day 5:  Alternatives to Unions

  • Importance of the Employee Voice
  • Joint Consultative Committees
  • Employee Representatives
  • Forums and Quality Circles
  • Partnerships
  • Role of Legislation

Providers and Associations

Anderson

Anderson

Aztech Training

Aztech Training

Frequently Asked Questions

Quick answers to common questions about this training course.

Absolutely. Coventry Academy provides customised in-house training solutions for organisations seeking a tailored learning experience. The Labour Relations training course can be adapted to reflect your organisation's objectives, industry requirements, operational challenges, and strategic priorities. Delivered exclusively for your team, customised training enables organisations to maximise relevance, encourage collaboration, and achieve targeted development outcomes. Our team will be pleased to discuss your requirements and develop a solution that aligns with your goals.

Absolutely! If you’re attending one of our courses at an international venue, we can help
with hotel reservations and entry visas. Just reach out to our Customer Service team:

  • Phone: +971 4 420 8304
  • Fax: +971 4 420 8304
  • Email: info@coventryacademy.com

No prior experience is required to attend the Labour Relations training course. The course is designed to accommodate participants from diverse professional backgrounds and varying levels of experience. While some familiarity with the subject matter may help participants gain additional value from certain discussions and activities, the course content is structured to ensure that both newcomers and experienced professionals can fully engage with the learning experience and benefit from the training.

Our dedicated support team is available to assist you with any questions regarding the Labour Relations training course, including course content, scheduling, registration, corporate bookings, and customised training solutions. We are committed to providing prompt and professional assistance throughout your learning journey.

📞 Phone: +971 58 840 7925

📧 Email: info@coventryacademy.com

🌐 Website: coventryacademy.com

Registering for a course is super easy! Here’s how you can do it:

  • Online: Pick your course, hit the "REGISTER" button, fill out the form, and
    submit it.
  • Email: Drop us a line with your details at info@coventryacademy.com.
  • Phone: Give us a call at +971 4 420 8304 to book your spot.
  • Fax: Fill in the booking form (you’ll find it in our brochures, flyers, or catalogue)
    and fax it to [+971 4 420 8304](tel:+97144208304).

The Labour Relations training course is designed to be practical, engaging, and highly interactive. Participants benefit from a dynamic learning environment that combines expert-led presentations, facilitated discussions, case studies, practical exercises, and collaborative learning activities. The focus is on developing knowledge that can be applied immediately within the workplace, ensuring participants gain both valuable insights and practical skills that support improved professional performance.

Your course fees cover:

  • For classroom courses: printed materials, lunch, and refreshments.
  • For online courses: all materials sent to you by email.
  • A certificate of completion or attendance.

You’ll need to make payment before the course starts. Here are your options:

  • Bank draft
  • Cash
  • Credit card
  • Wire transfer

Heads up: If we don’t receive payment before the course begins, we may have to deny
admission.

We delivers training courses in carefully selected professional venues that provide a comfortable and productive learning environment. Classroom-based courses are typically hosted in premium international venues with modern facilities and dedicated training spaces designed to support effective learning. Participants also benefit from a professional setting that encourages networking, collaboration, and knowledge sharing with peers from diverse industries and backgrounds.

The Labour Relations training course is designed for professionals seeking to strengthen their knowledge, enhance their capabilities, and achieve greater impact within their organisations. It is suitable for managers, supervisors, team leaders, technical specialists, consultants, and professionals at all career stages who wish to expand their expertise and stay current with industry developments. Whether you are looking to advance your career, improve workplace performance, or prepare for new responsibilities, this course provides valuable knowledge and practical insights to support your professional growth.

Our courses are led by top-notch international instructors. They’re not just academically qualified—they’ve also got years of real-world experience. They bring practical insights and deep knowledge to every session, making your learning experience truly valuable!

Yes. Participants who successfully complete the Labour Relations training course will receive a Coventry Academy Certificate of Completion, recognising their commitment to professional development and continuous learning. This certificate serves as formal evidence of participation and achievement and can support career progression, professional credibility, and ongoing development objectives. Where applicable, details regarding professional development credits or accreditation will be provided within the course information.

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