Workplace conflict is inevitable when employees of various backgrounds and different work styles are brought together for a shared business purpose. Conflict can—and should—be managed and resolved. Conflict can occur in any organization when employees with different backgrounds and priorities work together. Conflict can be expressed in numerous ways such as insults, noncooperation, bullying and anger. Its causes can range from personality clashes and misunderstood communication to organizational mismanagement. The negative effects of workplace conflict can include work disruptions, decreased productivity, project failure, absenteeism, turnover and termination. Emotional stress can be both a cause and an effect of workplace conflict.
A survey by the Chartered Institute of Personnel and Development found that four in 10 UK employees reported having experienced some form of interpersonal conflict at work in the last year. Most of that conflict is between an employee and his or her line manager. The survey also found that employees are more likely to report that they have experienced conflict with a staff member who is more senior to them.
This definitive 'Strategies for Workplace Conflict Management' training course builds the business case to effectively manage workplace conflict while also establishing the key process to define a harmonious and inclusive positive workplace culture via global benchmarks and best practices.
This training course will feature:
By the end of this training course, participants will be able to:
This training course is applicable to any person actively involved or considering developing a structured and comprehensive approach to Managing Conflicts and implementing the Positive Workplace Culture via clear identification of business need, strategic process, culture analysis, behavioural change and sustainability. This Intermediate level course will greatly benefit those who are focused on developing the business case for this critical resolve for the sustained growth and success of the organization.
This training course is suitable to a wide range of professionals but will greatly benefit:
This training course will utilise a variety of proven adult learning techniques to ensure maximum understanding, comprehension and retention of the information presented. This includes interactive presentations and in-depth discussions, role plays, simulations and videos to stimulate thinking and enhance learning.
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